How KITC delivers business value

KITC Customer Service practice supports clients across industries and provides services that are not traditionally offered by other outsourcers. We also deliver these services in multiple languages across global delivery locations.

 

 

Our services include:

• Training management
• Quality management
• Workforce management
• Customer service consulting

 

We deliver on our promised benefits by:

• Focusing on different objectives – business vs. operational metrics, profits vs. cost savings, reduced need for service vs. better service
• Offering solutions that provide continuing, custom value
• Handling operations beyond service level agreements (SLAs)
• Building an intensive partnership with clients